Contacts
We always value the feedback from our customers because it allow us to interface with them in the most direct way possible and improve services and products.
If you encounter problems in using the Aurora Vision APIs, or something is not clear to you, you can write to our dedicated feedback email by clicking on the send button that you find in the left box below; if you need to request an X-AuroraVision-ApiKey to access the service, you must open a ticket to FIMER Customer Support and you can do so by using the right box below.
In both cases, we will try to get back to you as quickly as possible.
Feedback Email
Use the button below to write an email dedicated to APIs support.
For technical support please tell us exactly:
- which endpoint you call with the full qualified URI
- at what point in time
- with which parameters
- what result you get
- with which tool you executed the request
Customer Support
Use the button below to open a ticket to FIMER Customer Support.
For requesting access to the Aurora Vision APIs service please tell us exactly:
- the Name of the monitored plant or portfolio
- the EntityID (EID ) of the monitored plant or portfolio
- the UserID of the Aurora Vision account (please do not include the password, we value your privacy! )